TESTING SERVICES

Services

  • Unit Testing – E.g. Does the component do its job?

  • Integration Testing – E.g. Do the components work together as expected?

  • Regression Testing – E.g. Do the changes have any impact?

  • Availability Testing – E.g. Is the service running before agents come in?

  • Performance Testing – E.g. Where is the service slow?

  • Scalability Testing – E.g. How far can we scale & grow?

  • Sensitivity Testing – E.g. Which are the weakest components & integrations?

Multichannel & Multisystem

  • Voice

    • TDM

    • SIP

    • SfB/Teams

    • IVR - Interactive Voice Response

    • TTS - Text to Speech

    • ASR - Automatic Speech Recognition

    • PSDK

    • Twilio

  • Email

    • SMTP

    • POP3

    • PSDK

  • Chat

    • FlexChat

    • NormalChat

    • PSDK

    • Twilio

    • SfB/Teams

  • Tasks

    • iWD PSDK

    • iWD MIL

    • DB

    • XML

    • TCP/IP

  • Video

    • SIP

    • Vidyo

  • Social

    • Facebook

    • Twitter

    • WhatsApp

  • Web

    • HTTP

    • XML

    • SOAP

    • TCP/IP

  • System

    • Network

    • Delay

    • Jitter

    • Loss

    • Bandwidth

    • Process

    • Reboot

    • DB

    • IO

Single Channel Test Visualisation

Multi Channel Test Visualisation

Announcement Analysis

Correlation between Announcement Delays & SIP Signaling Packet Loss

RTP - Speech Discrepancies

RTP - Speech Packet Loss

Holistic Solution Test Portfolio

Integrations

  • Genesys ~ Stat Server, Platform SDK, GWDE, …

    • Attach Data

    • Desktop Applications

    • Reporting

  • AWS CDR, Cisco, Avaya TSAPI/CMAPI, Alcatel TSAPI, …

  • CRM ~ Pega, Zendesk, Salesforce, …

  • Applications ~ GWDE, GWWE, WFM Supervisor, IC Agent, JIRA, Jenkins, Gitlab, Github, Azure Pipelines

  • Database ~ Oracle, ODBC, JDBC, …

  • Windows ~ WMI, GUI, Browser, …

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