Testing leads to failure, and failure leads to understanding
Knowing when your system will start struggling is important on both a technical and business level
Customers often pay for a capacity that cannot be reached but they have no proof of this
Reversely, sometimes the given limits can be exceeded when providers are playing it too safe
By analyzing the system under load we can identify components that are oversized
Systems that get nowhere near their limits while under heavy load can be downsized
We often encounter systems that are 10x oversized
Transparency increases credibility and accountability
Generic IT products are only capable of finding generic IT issues, you need a solution specific to contact centres that manages to go both deep and broad
Our customers consistently laude our ability to get to the root of the problem and give actionable feedback
Our tools enable us to get to the root of the problem 1000x faster than by manual investigation. To beat us on a 2 week root cause analysis a consultant would have had to have started in the year 1564.
A lifetime of working in the customer experience business allows us to make a fair assessment of how your system fairs compared to others
Only an honest, external review will expose the weaknesses of your system, we won’t sugar-coat it!
Feedback should be actionable, not only do we say what is wrong, we tell you how to go about fixing it
A vision without a strategy remains an illusion
Finding the right partner starts with your requirements. Everyone will tell you that these requirements can be met by their product but which one’s actually do? Does their product tie in with the overall strategy?
Are the tools you use still state-of-the-art or have they become a commodity? Check out the competition to make sure you are still paying an appropriate price.
How are your competitors targeting your customer base? The customer experience can make you stand out!
No matter how big or complicated your projects are, we can help out. With our decades in experience we are ready to come in and take the lead!